At Royal Rafahiya Haveli, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
1. Information Collection:
- We collect personal information that you voluntarily provide to us when making a reservation, checking in, using our services, or communicating with us. This information may include your name, contact details, payment information, and any special requests or preferences.
- We also collect information automatically when you visit our website, such as your IP address, browser type, and browsing behavior through cookies and similar technologies.
2. Use of Information:
- The personal information you provide is used to facilitate your reservations, process payments, and enhance your overall experience at our hotel.
- We may use your contact information to communicate with you regarding your stay, including reservation confirmations, service updates, and promotional offers.
- We use the information collected from our website to improve our online services, understand user behavior, and customize your browsing experience.
3. Information Sharing:
- We do not sell, rent, or share your personal information with third parties, except as necessary to provide our services or as required by law.
- We may share your information with trusted third-party service providers who assist us in operating our hotel, processing payments, and delivering services. These third parties are obligated to maintain the confidentiality and security of your information.
- In the event of a legal requirement, we may disclose your information to comply with legal processes, respond to claims, or protect the rights, property, or safety of Royal Rafahiya Haveli, our guests, or the public.
4. Data Security:
- We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure.
- Access to your personal information is restricted to authorized personnel who need to know that information to provide our services.
5. Your Rights:
- You have the right to access, update, or delete your personal information. You can do this by contacting us directly.
- You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or by contacting us.
6. Cookies and Tracking Technologies:
- Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.
- You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Changes to the Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
Thank you for choosing Royal Rafahiya Haveli. We value your trust and are committed to protecting your privacy.
